F.A.Q

General Info:

• Some outdoor facilities, services and entertainment-animation options might not be available in early April and late October.
• Some bars might operate periodically.
• All outdoor services are depending on weather conditions
• Lunch Basket upon request
• Baby beds available
• Wake up call service
• Express check out
• Business center - please contact reception desk

Pools info:

• all pools with salted water
• pool opening hours: 08:30 – 21:00

Pool towels:

We offer 1 towel per guest per stay, Free of charge but with 10.00€ deposit.
When guests return the towel, we refund 10.00€.
In case that the guests wish to have new towels during stay there is a small fee of 0.50€ per towel.

Wi-Fi connection:

Wi-Fi connection in available in all hotel rooms with extra charge.
We offer Free Wi-Fi connection in the hotel lobby and other public areas like bar & pool..

Animation - Entertainment:

We offer soft animation program (international).

1 person for children and mini club & mini Disco (6 days/week)
1 person for sports and activities
1 person for entertainment
6 days / week program

Free sports available:

Fitness room, Football court, tennis court, beach volley, table tennis, darts, card tables

Spa & wellness:

All Spa & cosmetic services always with extra charge.

Late checkout service:

The check out time is always at 12:00 max.

 After this point there are some options available:

• The Day Use service: this option gives you the opportunity to extend the use of the room till 18:00 -19:00 max with a small charge 35.00€
  Please note that there is no cleaning service included, only the extension of the room.
  This service is depending on the availability of the day and cannot be guaranteed in advance.
• we also offer a room for luggage, a public shower, and of course the possibility to use all hotels facilities till your departure time with no extra cost.

Gluten Free & Lactose free Diet:

We do accommodate guests with Gluten Free & Lactose free diet.

Please mention your wish as a request together with the reservation.

After the arrival in the hotel, we will arrange a meeting with the guests and our maitre of the hotel in order to organize the meals.

It will be no additional charge for this service.

Please inform us before your arrival for any allergies you may have
by email at info@mediterraneohotel.gr or by phone +30 28970 25328 and +30 28970 25329

Click the link below for more information about allergens

Allergens>

NOTICE:

The hotel is located in an elevated position.

The villas with private pool are located in the top of the hotel and are not recommended for guests with walking difficulties.

ALPHA BANK
Account nr. : 803 00 2002 024500
Account holder: MEDITERRANEO - METHIL S.A.
IBAN: GR91 0140 8030 8030 0200 2024 500
Swift: CRBAGRAA
Branch: HERAKLION 25TH AUGUST STR.